Field Support Specialist [Switzerland]

 

The purpose of the role is to grow our Company’s presence in the market through developing, retaining and managing a designated portfolio of existing agents. Tapping into the potential of those agents is what our Field Support Team does: they identify growth opportunities, make sure our agents know how to use our systems, arrange additional advertising material to attract more customers or simply give the guidance on who to contact technical or other type of support to help with arising issues.

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Responsibilities of the role will include, but will not be limited to:

• Actively participate in the set-up and training process of new agents;
• Strategically revisit existing agents, with an effective re-training activity when needed;
• Act as a problem-solver when agent faces issues with their day-to day Ria business;
• Provide or update branding solutions to existing agents in accordance to Marketing Department’s guidelines;
• Create and nurture strong relationships with the portfolio of agents to ensure a long-lasting business collaboration with Ria;
• Self-organize a smarty-structured weekly plan to meet set targets;

We will require you to have at least a High School diploma or a higher education level to work in this role. Furthermore, we will look for individuals with:

• Excellent communication and relationship building skills;
• Ability to work individually and with minimal supervision;
• Assertiveness and target driven approach;
• Stress resilience;
• Client orientation;
• Analytical thinking

We’re Ria Money Transfer

A subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT), Ria is a leading expert in cross-border payments that delivers innovative financial services including fast, secure, and affordable international money transfers. With the second most extensive cash settlement network and the largest direct bank deposit network in the world, Ria gets money to where it matters . We’re focused on harnessing technology and, as part of Euronet Worldwide, we provide a suite of state-of-the-art fintech products and services that bridge the gap between digital and physical transactions . Our omnichannel products and services, provide unprecedented choice to our customers and growth opportunities for our partners.

With presence in more than 160 countries, and more than 490,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect. Join us in our mission to open ways for a better everyday life .

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